Support

Frequently Asked Questions

Last updated: June 4, 2026

About TradesLog

What is TradesLog?

TradesLog is a personal trading journal application for Android and iOS that allows you to:

• Record and track trades across multiple accounts and strategies
• Analyze trading performance through statistics, charts, and insights
• Backup and restore trading data using local encrypted exports or Google Drive
• Export data in CSV and encrypted formats

TradesLog is developed in the United States of America and operated by CaibneTik Apps.

Is TradesLog a financial advisor?

CaibneTik Apps is not a registered investment advisor, broker-dealer, or financial institution. Always consult a qualified financial professional before making investment decisions.

Data & Privacy

Where is my trading data stored?

All trading data you enter in TradesLog — including trades, accounts, strategies, plans, and monthly targets — is stored exclusively on your device using a local database. This data is:

• Never transmitted to CaibneTik Apps servers
• Never shared with third parties
• Under your full control at all times

What data does TradesLog collect?

TradesLog does not collect:

• Usage analytics or behavior tracking
• Advertising identifiers (IDFA, AAID)
• Location data
• Contacts, camera, or microphone data

The only personal data we collect is your Google account UID and email address, and only if you choose to activate a Pro license using Google Sign-In. This data is stored in Google Firestore and is used exclusively to verify your license — never for advertising or analytics.

How does Google Drive / iCloud backup work?

If you enable Google Drive or iCloud backup, TradesLog requests access to the Drive App Data folder — a private, app-specific folder that is not visible to other apps or accessible through the Drive interface or requests access to iCloud. Backup files are encrypted on your device before being uploaded. CaibneTik Apps cannot access, read, or decrypt your backup files.

How do I delete my data?

You have full control over your data:

• Local data: Deleted when you uninstall the app or manually remove it from within the app.
• License data (personal): Delete it yourself from within the app at Settings → License / Subscription → Delete my information (this option appears only if you previously activated a license). You can also request deletion at [email protected]. After deletion, we keep only a minimal, anonymized license record — with no personal data — for support and fraud prevention.
• Drive / iCloud backup: Disconnect Google Drive from within the app or delete the files directly from your Google Drive or iCloud.

Pro License & Subscriptions

What is included in TradesLog Pro?

TradesLog Pro unlocks the full feature set of the app. It is available in two ways:

• Google Play / App Store subscription: A recurring monthly subscription managed through Google Play or App Store.
• License code: A one-time code issued by CaibneTik Apps or authorized partners, linked to your Google or Apple account.

Is there a free trial?

Yes. New users receive a 14-day full-access trial of all Pro features (except backups). No payment or credit card is required for the trial. At the end of the trial period, Pro features are restricted unless a valid subscription or license code is active.

How do I cancel my Pro subscription?

You can cancel your TradesLog Pro subscription at any time through the Google Play Store or App Store. Upon cancellation, Pro features remain active until the end of the current billing period. No refunds are issued for unused portions of the billing period.

Can I transfer my license to another account?

No. License codes are non-transferable and may only be redeemed once. Attempting to share or resell a license code is a violation of the Terms of Service and may result in license revocation.

Contact

How do I contact support?

For any questions, requests, or concerns, reach us at:

• Email: [email protected]
• Developer: CaibneTik Apps